Customer Service

Our team of knowledgeable Customer Care Professionals, including Spanish-Speaking representatives, is available to help you with prompt answers to your questions. To reach a Customer Care Professional, dial the toll-free number listed on the back of your ID card.

Call us if you…

  1. Receive a bill from a provider
  2. Need to obtain a new identification card
  3. Need help in finding a local participating/contracting pharmacy (if purchased by your employer)
  4. Want assistance with getting a referral to a specialist (if applicable)
  5. Have questions about what is or is not a covered benefit
  6. Want to change your primary care physician or medical group (if applicable)
  7. Would like to enroll in a Health Management program, such as:
    • Stop SmokingSM
    • Taking Charge of Diabetes®
    • Taking Care of Your Heart Health®
  8. Want to inform us that you accessed emergency medical care services
  9. Want to know what prescription medications are included on the UnitedHealthcare Formulary (if purchased by your employer)
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